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Talk to
a person.

Support is staffed around the clock while the markets are open. Write from your registered email with your account number and you will get an answer, not a questionnaire.

24/5 coverage Same business day No scripts

Get in touch

How to reach us

Emailhello@fxprimus24.com — the fastest route for account, funding and platform questions.

HoursMonday to Friday, around the clock while markets are open. Weekend messages are answered when trading resumes.

Existing clientsInclude your trading account number so we can answer the first time instead of asking you to confirm details.

Never sendYour password, or a full card number. No one at FXprimus24 will ever ask for either.

Email support

Before you write

Three things that speed everything up

Use your registered email

A message from an unknown address means an identity check before we can discuss anything.

Say what you tried

Screenshots, the exact error text and the time it happened turn three emails into one.

Check the help centre

Verification, funding and MT4 login questions are usually answered there in seconds.

Ready when you are.

Open an account in minutes, or talk to us first — either way, nothing to pay to get started.

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